Returns and Exchange Policy
You acknowledge that these
terms of exchange are limited to direct sale by us to you and that these
terms of exchange are not available in case of a sale by third party and
invoice which shall be governed by the terms of such sale. We do not undertake alterations
for outfits. For any exchange of sizes, we must receive the merchandise within 7 days from
the date of delivery. Items must be unused, unworn, unwashed and undamaged by
you. We do not provide refund on any goods sold. Since we keep limited inventory
and do not always have all sizes available, it would take us 10-14 days
to exchange the size , from the date of when we receive the
garment. Also kindly note only our latest collection will be
exchanged for size. If the garment is specially made to order or from dated
collection, we wouldn't be accepting any exchange. To exchange an item, the customer must write to us at firstname.lastname@example.org,
a prompt response is assured to such mails (Monday to Saturday).
We are not liable for any damages caused to the Product during transit.
Our terms and conditions
pertaining to exchange are as follows:-
Our exchange policy is however subject to the following:
should be returned unused and with all tags attached. Returns that are damaged
or soiled will not be accepted and would be sent back to the customer.
(b) Outfits should be tried on without removing the tag.
(c) Items that are
damaged as a result of normal wear and tear are not considered to be faulty. If
you would like to exchange a faulty item , please be aware that we can
only replace it for the same product in the same size, subject to availability.
Where possible, we will offer to repair faulty items. We have made every effort
to display as accurately as possible the colours of our products that appear on
the Site. However, as computer monitors vary, we cannot guarantee that your
monitor's display of any colour will be completely accurate.
(d) All custom made orders are
non-exchangable and non-refundable.
(e) Once an order has been
placed there shall be no refund done, credit notes will be provided.